HERIVI 100% Collagen Ball Moisture Serum
We’re so glad you purchased items from us, and would like to provide you with easy way to return if you don’t like them.
Please Note at first:
- Shipping fee is free only if our products are defective in quality;
- Items returned or exchanged should be unworn, unused, unwashed(unless it’s a fading problem), in good shapes, and with their original tags/package.
- Free gifts should be returned to us together with the items.
Besides, you may want to know the following information:
1.How many days do I have to return my items?
You have 30 days for most items to return them, but bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories are CANNOT BE RETURNED OR EXCHANGED.
2.Do I need to pay the shipping fee?
It depends on what reason you applied for this return.
- When you received a damaged or defective item, we’ll cover the shipping fee of return, you pay free and can get fully refunds. And there’re another options for you: we resend you a new item and you return the defective item to us; Or you can keep the items and we partially refund you.
- For non-defective products, you need to cover the shipping fee. If you are confused with size chart or any other problems, please immediately contact us on email@example.com.
3.How do I request return or refunds? And where do I return my items to?
Please contact firstname.lastname@example.org to request a return or refunds, and we will send you an address to return items.
Please don’t return items to the address on the original package or the company address, WE WILL NOT ACCEPT ANY RETURNS WITHOUT CONTACTING US FIRST.
4.Where do I receive my funds?
We offer refunds to the original payment method where you paid them.
5.How long will I receive my funds?
For credit card, it can take 3-15 business days to be reflected in your account (Depends on the bank).
For Paypal, it can take about 1 business day for the refunds to be reflected in your account.
For Stripe, it can take 3-15 business days to be reflected in your account (Depends on the bank you attached).
Besides, there is no service charge but you will be responsible for the shipping cost of your return; orders placed separately cannot be returned as one; We don't refund original shipping charges.
Note again: Please contact us ASAP when you are not satisfied with the items on email@example.com, we’ll try our best to help you.
I tried this one for a week. It's surprised me! I feel my skin be firm and smooth. It looks like a cotton ball. So cute. I use this one with my toner after night cream. I bought the 30 counts one for my mom.
I bought this to help with fine lines and large pores. It has helped with that plus so much more! I have only used it two weeks and have already noticed an improvement to my skin. My face is brighter and more smoothing. This stuff has no scent which is nice and leaves face feeling fresh and smooth. I applied this after my morning shower and applied my make up over it after it dried and it looks great! I will be purchasing this again!!
This product won’t let you down if you have dry skin (like me) or experience fine lines around the eye and mouth areas (also like me). It’s nice and moisturizing and smoothing and unscented. I love this collagen ball and use it every night. I recommend this product to smooth out fine lines and improve skin texture and barrier. Another thing I love is that it is not greasy. I will be buying this item again and definitely going to continue to use!
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