Return and Refund Policy

We want you to love your purchase! If you’re not completely satisfied, returning your order is simple.

Return Window
  • Eligible items may be returned within 30 days of delivery.
  • Once your return request is approved, please make sure to ship the item(s) back within 14 days. Unfortunately, returns shipped after this period cannot be accepted.
  • Refunds are issued once items are received and pass quality inspection.
What Can Be Returned
  • Clothing: New, unworn, unwashed, unaltered, with original tags and hygiene stickers (if applicable).
  • Shoes, Bags & Luggage: New, unused, undamaged, with original boxes and all accessories. Shoes may only be tried on clean indoor surfaces.
  • Other Products: Must be in original, unused condition with all tags and packaging intact.
What Cannot Be Returned
  • Final Sale items (marked on product page).
  • Bodysuits, lingerie, underwear, jewelry, cosmetics, pet products, customized items, or any product marked “non-returnable.”
Free Gift Return Policy
  • Some promotional orders may include a Free Mystery Gift, a Free Polo, or both complimentary items. Any complimentary item included with your order is considered part of the promotional offer.
  • The promotional value of each complimentary item is:
    • Free Mystery Gift: $25 value
    • Free Polo: $45 value
  • If you return the entire order for a full refund, all complimentary items received with the order must also be returned. This includes the Free Mystery Gift, Free Polo, or both, depending on the promotional offer applied to your order.
  • If any complimentary item is not returned, its promotional value will be deducted from your refund: $25 for each Free Mystery Gift and $45 for each Free Polo.
  • For both the Free Mystery Gift and Free Polo, customers may select an available size when placing the order.
  • Our warehouse will fulfill each complimentary item based on the size selected by the customer. The specific item sent will be randomly selected from the available inventory in that selected size.
  • Because complimentary items(Free Mystery Gift and Free Polo) are randomly selected from the available inventory in the chosen size, we cannot guarantee a specific product, style, color, design, or exact item.
  • Complimentary items are not eligible for return or exchange due to personal preference, including but not limited to dislike of the item, color, style, design, fit, or dissatisfaction with the selected size.
Return Shipping Costs
  • Defective or Damaged Items: We will cover the return shipping cost. Please keep the original packaging and contact us within 24 hours of delivery with photos of the issue.
  • Other Reasons (e.g., size/fit): Customers will need to arrange return shipping with their own carrier and cover the full cost.

Important Note

  • Orders with paid shipping: If you paid a shipping fee when placing your order, the original shipping fee is non-refundable in the event of a return or refund, as the shipping service has already been provided.
  • Orders that originally qualified for free shipping: If your order received free shipping based on meeting the free-shipping threshold, but the remaining order value falls below that threshold after a return or refund, a $12 shipping fee per order will be deducted from your refund.
  • Shipping insurance fees are non-refundable.
When a Return Doesn’t Meet Requirements
  • If an item does not meet our return requirements after inspection, it will not be eligible for a refund.
  • In this case, we will send the item back to the original order address. A $10 reshipment fee will be applied and deducted from the refund of other eligible items in the same order (if any).
  • We reserve the right to adjust this fee.
Refunds
  • Refunds are issued to the original payment method within 7 business days after the returned item passes inspection.
  • PayPal refunds: Usually 1 business day.
  • Credit/debit card refunds (via Stripe): 3–15 business days, depending on your bank.
Important Notes
  • Always use the return address provided by our Customer Service team. Returns sent to the package sender’s address cannot be processed.
  • Do not include items not purchased from AHAS ELECTED; we cannot resend them.
  • If you have any return issues, please contact us at services@ahaselected.com .