*Depending on your body type and dressing habits, the above sizes are for reference only.
Terry Fleece Cloud Nine Zip Hoodie
We’re so glad you purchased items from us, and would like to provide you with easy way to return if you don’t like them.
Please Note at first:
- Shipping fee is free only if our products are defective in quality;
- Items returned or exchanged should be unworn, unused, unwashed(unless it’s a fading problem), in good shapes, and with their original tags/package.
- Free gifts should be returned to us together with the items.
Besides, you may want to know the following information:
1.How many days do I have to return my items?
You have 30 days for most items to return them, but bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories are CANNOT BE RETURNED OR EXCHANGED.
2.Do I need to pay the shipping fee?
It depends on what reason you applied for this return.
- When you received a damaged or defective item, we’ll cover the shipping fee of return, you pay free and can get fully refunds. And there’re another options for you: we resend you a new item and you return the defective item to us; Or you can keep the items and we partially refund you.
- For non-defective products, you need to cover the shipping fee. If you are confused with size chart or any other problems, please immediately contact us on firstname.lastname@example.org.
3.How do I request return or refunds? And where do I return my items to?
Please contact email@example.com to request a return or refunds, and we will send you an address to return items.
Please don’t return items to the address on the original package or the company address, WE WILL NOT ACCEPT ANY RETURNS WITHOUT CONTACTING US FIRST.
4.Where do I receive my funds?
We offer refunds to the original payment method where you paid them.
5.How long will I receive my funds?
For credit card, it can take 3-15 business days to be reflected in your account (Depends on the bank).
For Paypal, it can take about 1 business day for the refunds to be reflected in your account.
For Stripe, it can take 3-15 business days to be reflected in your account (Depends on the bank you attached).
Besides, there is no service charge but you will be responsible for the shipping cost of your return; orders placed separately cannot be returned as one; We don't refund original shipping charges.
Note again: Please contact us ASAP when you are not satisfied with the items on firstname.lastname@example.org, we’ll try our best to help you.
I ordered the yellow color in a small. Absolutely LOVED the feel and thickness of this jacket - definitely felt cozy.
I typically like to thrift my clothes but I really wanted to find a casual grey zip-up hoodie I could wear often. I am really happy with my purchase because it's super soft and comfortable. I ordered a large just in case and it's bigger than I thought so in the future, I will be ordering a medium for a better fit.
This hoodies exceeded my expectation. The picture makes it look thick and comfy and when it came it was even better in person! The inside is so soft I never want to take it off! I want one in every color! My 16 year old tried to steal it so I had to buy her one!
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